Summary
After a week away from the topic, I think it's time to share some more tales of customer service gone bad. Or, for this week's first letter-writer, gone good.
Paul wrote that he has been in the customer service business for more than 40 years, and he makes a point of passing on both bad and good customer service experiences. One recent experience, he wrote, is among the best.See the full content of this document
Extract
Some Good Customer Service for a Change!
About 1 1/2 years ago, he bought a laptop from a local store, based almost entirely on its purported commitment to customer service.
"I didn't use the laptop much during the first year, but I started to have som...See the full content of this document
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