2 Reports Say Iprovo Should Bill Departments

Summary

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PROVO -- Two consultant reports released Thursday on iProvo outline blunt observations and a laundry list of recommendations to bring the fiber-optic network's finances back into the black.

Among recommendations, Doug Dawson of CCG Consulting and Scott Chandler of Franklin Court Partners suggested the city start billing its departments for the use of the system. Notably, Dawson also said iProvo's telecom employees need an attitude adjustment when it comes to dealing with retail providers MStar, Veracity and Nuvont Communications.

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2 Reports Say Iprovo Should Bill Departments

"Almost to a person, your staff seems to believe that the retailers aren't doing things the right way and they seem to resent them," he wrote. "This resentment carries forward in...

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