Comcast Looks to Gain Edge Through Customer Service

Summary

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For Comcast Corp. to be competitive in 2009 -- a year in which the recession may leave customers wondering whether it's necessary to have telephone, Internet or cable television services -- the telecommunications giant will have to gain an edge through customer service, the company's vice president of customer operations said.

Rick Germano was in Salt Lake City on Tuesday to talk to Utah management of the Philadelphia-based company. Comcast, the nation's largest cable company with customers in 39 states and Washington D.C., does not release how many Utah customers it has for competitive reasons.

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Comcast Looks to Gain Edge Through Customer Service

Comcast representatives will encourage customers to "bundle ...

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