Cingular May Have Trouble Staying No. 1

Summary


NEW YORK -- Now that the purchase of AT&T Wireless is complete, Cingular Wireless' new status as the nation's biggest cell phone provider may prove fleeting if the merged company doesn't move quickly.

The $41 billion deal, finalized Tuesday with Federal Communications Commission clearance, pairs two companies whose customer service rankings and operating performance are among the weakest in the industry.

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Extract


Cingular May Have Trouble Staying No. 1

As Cingular's management takes on the sizable distraction of merging two large corporations, it may prove especially difficult to attack those issues with any speed.

One top concern has been the pace at which subscrib...

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